FAQ

What are my payment options?

Orders can be paid by Visa, Mastercard, American Express, PayPal or Bank deposit. These options will be available at checkout

What are my shipping options?

Shipping is free for all Standard shipping (3-5 business days) within the US. Expedited shipping (2 days) and Priority shipping (next day) options are also available and can be selected at checkout. Additional costs apply

Shipping is done by Amazon Fulfillment Services

Can I get a refund if the tea is no good?

If you find our product is faulty or unsatisfactory in some way we will provide a replacement free of charge, or a full refund - whichever you prefer. This offer is valid for 30 days from the day of purchase. (Please see our refund policy)

Is there an expiration date on the teas?

Yes, we have a 2 year expiry/best before date on all our teas. Although if the tea is stored correctly however it can last much longer. (see below)

What is the best way to store the tea? 

Tea is affected by moisture, temperature and aromas. Try to find a cool, dry place away from smells and fumes. A sealed metal, ceramic or safe plastic container kept in cupboard away from the excessive kitchen heat and aromas usually work fine.

Do the teas come in tea bags or loose?

All our teas are high grade, loose leaf teas, which means that you will need an infuser of some kind to brew the tea. 

What is the best way to brew tea?

There are many infusers and brewing devices available now from the simple mesh ball that you fill with tea and drop in your cup, to some very elaborate and expensive automatic tea brewers.

Whatever you prefer to use make your brew, the 3 main factors are 1.) Amount of tea; 2.) Water temperature and 3.) Steeping time. These can vary according to the tea and also according to personal preference (see tea brewing tips)