If you find our product is faulty or unsatisfactory in some way we will provide a replacement free of charge, or a full refund - whichever you prefer. This offer is valid for 30 days from the day of purchase. 

We stand by the quality of our products and we want you to be 100% satisfied with your purchase. Please note however that personal taste preferences are somewhat subjective and palates can vary from person to person.

If you want like to request a replacement or a full refund, email us at sales@zichunteas.com